If you change your mind about your purchase, it might be returned unopened and unused within 14 days of receiving the product.

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

‍1-year warranty: you can claim a replacement product if your product is faulty within 1 year of purchase.

‍10-year quality guarantee: if your product is faulty more than 1 year after your purchase, you can claim a 50% discount on your next one.

Data safety is important to us

‍The LUXXXE website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LUXXXE does not store any credit card details. LUXXXE will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Our shipping network spans across the globe; if you have specific delivery requirements, we offer more shipping options depending on the specific market and delivery window.

Each LUXXXE product is shipped in a discreet shipping box to protect your privacy.

‍Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.