Each Luxxxe product comes with a comprehensive user manual that includes detailed instructions for use, care, and maintenance. If you have misplaced your manual, you can download a digital copy from our website’s support section.
Due to the intimate nature of our products, we cannot accept returns or exchanges once the packaging has been opened. However, if you receive a defective or damaged item, please contact our customer support team within 30 days of purchase, and we will assist you with a replacement.
If you have any questions or need assistance, please contact our customer support team at support@luxxxe.com. We’re here to help with any inquiries about our products, orders, or any other concerns you may have.
Shipping times vary depending on your location, but we strive to process and ship orders as quickly as possible. All Luxxxe products are shipped in plain, discreet packaging to ensure your privacy.
Luxxxe is committed to environmental sustainability. We use eco-friendly materials and packaging and encourage responsible disposal and recycling of our products. Please refer to our Safety and Environmental Disclosure for more details on our commitment to the environment.
Yes, we offer a warranty on all Luxxxe products against manufacturing defects. Please refer to the warranty information included with your product for specific details. If you experience any issues, contact our customer support team for assistance.
After cleaning, store your Luxxxe product in a cool, dry place away from direct sunlight and extreme temperatures. We recommend storing it in the pouch or case provided with the product to protect it from dust and damage.
Yes, your privacy is important to us. All purchases are shipped in discreet packaging with no indication of the contents inside. We also use secure payment processing to protect your personal and financial information.
Choosing the right product depends on your preferences and desires. Our product descriptions provide detailed information on the features and functions of each item. If you're unsure, feel free to reach out to our customer support team for personalized recommendations.
Yes, we recommend using water-based lubricants with Luxxxe products for a smoother, more comfortable experience. Avoid using silicone-based lubricants, as they can degrade the silicone material of the product.
All Luxxxe products are made from high-quality, body-safe materials. We use medical- grade silicone that is non-porous, hypoallergenic, and free from harmful substances like phthalates, BPA, and latex. Our products also include safe electronic components and ABS plastic, ensuring comfort and safety.
Yes, many of our products are designed to be waterproof, making them suitable for use in the shower or bath. Please refer to the individual product specifications for specific details on water resistance and care instructions.
To clean your Luxxxe product, use warm water and a mild, fragrance-free soap or a specialized toy cleaner. Rinse thoroughly and pat dry with a lint-free cloth. Avoid using harsh chemicals or alcohol-based cleaners, as they can damage the product's surface. Always ensure the product is completely dry before storing it in a cool, dry place.
Yes, most Luxxxe products are equipped with rechargeable batteries. They come with a USB charging cable and instructions on how to charge them. A full charge typically provides several hours of use, depending on the product and the vibration settings used.
If your product is not functioning as expected, first ensure it is fully charged. If it still doesn't work, refer to the troubleshooting section in the user manual. For further assistance, please contact our customer support team at support@luxxxe.com.
