Shipping Information

LUXXXE provides discreet, reliable shipping throughout the United States, Canada, and Mexico. Available shipping methods and final costs are displayed at checkout based on the destination and order.

Order Processing

Orders placed before 3 PM PST are generally processed the same business day. Orders placed after 3 PM PST, on weekends, or on holidays are generally processed the following business day.

Processing may take longer during major promotions, holidays, or periods of unusually high order volume.

Once your order ships, you will receive a confirmation email containing your tracking information.

Shipping Options

Complimentary U.S. Standard Shipping

Complimentary standard shipping is available on all eligible retail orders delivered within the United States. No minimum purchase is required.

This offer applies to direct-to-consumer purchases made through luxxxe.com. Wholesale orders are not eligible for complimentary shipping. Wholesale shipping charges are calculated separately according to the order size, weight, destination, and applicable wholesale terms.

Estimated transit time: 5–7 business days after the order has been processed.

Expedited Shipping

Expedited shipping may be available at checkout for an additional charge.

Estimated transit time: 2–3 business days after the order has been processed.

Overnight Shipping

Overnight shipping may be available at checkout for eligible destinations and orders placed before the applicable cutoff time.

Estimated transit time: one business day after the order has been processed and transferred to the carrier.

Expedited and overnight services are not available for every address, product, or order. Available options and final rates are displayed at checkout.

Shipping to Canada and Mexico

LUXXXE currently accepts international orders shipping to Canada and Mexico.

Orders shipping to Canada or Mexico are not eligible for complimentary shipping. Available shipping methods and costs are displayed at checkout.

International delivery times vary according to the destination, carrier, customs processing, and selected shipping service. Any delivery estimate provided at checkout begins after the order has been processed.

Customers are responsible for any customs duties, taxes, brokerage charges, or import fees imposed by the destination country. These charges are not included in the product price or shipping amount collected by LUXXXE.

Customs inspections may delay delivery. LUXXXE cannot control or guarantee customs-clearance timelines.

Discreet Packaging

Every LUXXXE order is shipped in discreet external packaging. The outside of the package does not identify the nature of the products inside.

Tracking Your Order

Once your order ships, you will receive a shipping-confirmation email containing a tracking number. Tracking activity may take up to 24 hours to appear after the carrier receives the package.

P.O. Boxes

Standard shipping may be available for P.O. Box addresses. Expedited and overnight services may not be available. The options displayed at checkout are the services currently available for your address.

Signature Requirements

Some high-value orders may require a signature upon delivery. When a signature is required, the carrier will not leave the package without confirmation from an authorized recipient.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order. If you discover an error, contact LUXXXE Customer Support immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Missing, Delayed or Lost Packages

Carrier delays may occasionally occur after an order leaves our facility. If your tracking information shows an unusual delay or your package does not arrive within the expected timeframe, please contact LUXXXE Customer Support. We will work with the carrier to investigate the shipment.

Carrier delivery estimates are not guaranteed delivery dates unless the selected service expressly states otherwise.

Contact Us

For assistance with an order or shipment, contact:

LUXXXE Customer Support
support@luxxxe.com
877-258-9993

Mailing address:

LUXXXE Shipping Department
PO Box 19079
Anaheim, CA 92817