Returns and Exchanges
At LUXXXE, we want every purchase to meet the standards you expect from us. Because many of our products are personal and intimate in nature, our return policy is designed to protect the health, safety, and hygiene of every customer while providing support when something isn't right.
Returns
Unopened and unused products may be eligible for return within 30 days of delivery.
To qualify for a return, the product must remain unused, unopened, and in its original packaging. Proof of purchase, such as your order number, receipt, or confirmation email, is required.
For hygiene and safety reasons, products that have been opened, used, or removed from their original packaging cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used intimate products
- Products removed from their original sealed packaging
- Products damaged after delivery
- Gift cards
- Final-sale or promotional items identified as non-returnable at the time of purchase
Exchanges
Unopened and unused products may be exchanged within 30 days of delivery.
Products must remain in their original, unopened packaging. If you choose an item of greater value, the price difference must be paid before the replacement item is shipped.
For preference-based exchanges, customers are responsible for applicable return shipping costs.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact LUXXXE Customer Support within 30 days of delivery.
We may request photographs, video, or other information that helps us evaluate the issue. Once the issue has been reviewed and confirmed, our team will provide the appropriate resolution, which may include a replacement, store credit, or other remedy as applicable.
Defects discovered outside the initial 30-day period may be covered under the LUXXXE Limited Warranty, subject to the applicable warranty terms.
How to Request a Return or Exchange
Contact LUXXXE Customer Support at support@luxxxe.com or 877-258-9993 within the applicable 30-day period.
Please provide your order number or other proof of purchase along with a brief description of your request. If your item qualifies, our Customer Support team will provide instructions for completing the return or exchange.
Please do not send a product back to LUXXXE without first receiving return instructions from our Customer Support team.
Return Shipping
LUXXXE will cover applicable return shipping costs when an eligible return or exchange results from an incorrect, damaged, or defective item.
For eligible preference-based returns or exchanges, the customer is responsible for applicable return shipping costs unless otherwise stated by LUXXXE.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to be processed. Your bank or card issuer may require additional time before the credit appears on your account.
Contact Us
For assistance, please contact:
LUXXXE Customer Support
support@luxxxe.com
877-258-9993